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Refunds

Refunds of loan proceeds or other aid for a given semester can only be issued after the funds are received and posted to the student's account, and classes for that semester have begun.

• Students may choose to receive their refund via check or eRefund (direct deposit).
• eRefund (also known as direct deposit) is a fast, secure, and convenient way to receive your student account refund. eRefunds are processed weekly.
• Refunds made by check are mailed out within 14 days of receipt of funds. Checks are mailed to students' campus, local, or permanent address in that order.
• Refunds and adjustments to an account are determined by the official written notification to the Office of the Registrar and are calculated from the day classes start to the official date of change. 

Enroll and Manage Your eRefund

Enrollment in eRefund (direct deposit) is optional and managed by University of Mary's partner, Transact.

• Students enroll and manage eRefund bank information at my.umary.edu
• eRefunds are processed weekly and post as a credit to the provided bank account within 1-3 business days. Please refer to your financial institution's policy concerning the availability of funds.
• eRefunds can only be deposited into a checking or savings account held at a United States bank (UMary is unable to send funds to foreign bank accounts).
• eRefunds are only available for students. Parent PLUS loan refunds are issued by check and mailed to the parent.
• Students may enroll, edit their account, or withdraw from eRefund at any time. 

Appeal a Charge

To appeal a charge on your student account, log in to  (Forms → Student Forms) and fill out the Request to Review/Appeal Charge Form.

You may request a charge appeal for several reasons, including:

• a perceived violation of university policy
• an advising error
• a late fee/finance charge that should not have been charged
• any other charge violation you believe should be addressed.

Pleases note that parking waiver and ticket appeals are completed through Campus Safety and Security. Please reach out to them for additional information.

The university has published policies on tuition fees and refunds. Charge appeal requests that simply disagree with the policy are not granted.

If you are requesting an exception to the policy:

• Visit the Financial Aid Office to learn about any implications a charge appeal may have to your financial aid eligibility.
• Attach supporting documentation, along with a copy of the policy section under appeal, to the Request to Review/Appeal Charge Form. For example, if an advising error was made, include a signed statement from your advisor confirming that such an error was made.

The director of student financial services and the vice president of financial affairs will determine if proper university policies have been followed, make warranted adjustments based on their review, and email you their decision.